Terms of Service

Effective date: 17 July 2026

Last updated: 17 July 2026

Support email: support@lorvexapp.com

These Terms of Service (“Terms”) govern your access to and use of the Lorvex mobile and web applications and the website at https://lorvexapp.com (together, the “Services”).

Lorvex (“Lorvex,” “we,” “us,” or “our”) is a travel social platform and marketplace intermediary associated with Lebanon. Lorvex helps travellers discover travel content, connect with other users, and contact Travel Partners about trips and packages. Lorvex is not a travel agency, tour operator, or merchant of record for travel services.

Travel Partners are independent businesses. They set their own prices and handle payments, cancellations, refunds, and trip delivery. In the current release, Lorvex does not process travel payments for bookings made through the marketplace.

By creating an account, accessing, or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

1. Acceptance of Terms

You accept these Terms when you:

• create an account;
• use any part of the Services; or
• continue using the Services after we update these Terms.

If you use the Services on behalf of a business or organisation, you confirm that you have authority to bind that entity, and “you” includes that entity.

These Terms apply together with any additional rules shown in the app, including community or safety notices. If a feature-specific rule conflicts with these Terms, the feature-specific rule applies for that feature only.

2. Eligibility and Minimum Age

You may use the Services only if:

• you are at least 18 years old;
• you have the legal capacity to enter into a binding agreement under applicable law; and
• you are not barred from using the Services under applicable law.

Traveler accounts require a valid date of birth at sign-up. You must be at least 18 to create a traveler account. Lorvex verifies eligibility using your date of birth before account creation.

The Services are not directed to children under 18, and we do not knowingly allow them to create traveler accounts. If we learn that a person under 18 has created a traveler account, we will take steps to remove it.

3. Account Registration and Security

To use many features, you must register for an account and provide accurate, current information.

You agree to:

• keep your login details confidential;
• not share your account with others;
• notify us promptly at support@lorvexapp.com if you suspect unauthorised access; and
• take reasonable steps to secure the device you use to access the Services.

You are responsible for activity that occurs under your account, except where caused by our fault or a security failure on our side.

We may refuse, suspend, or terminate registration if information is false, incomplete, abusive, or if we reasonably believe the account creates risk for users, Partners, or Lorvex.

4. Traveler Accounts

Traveler accounts are accounts created by individual users through the app’s sign-up flow.

Traveler accounts may allow you to:

• create and edit a public or semi-public profile;
• post travel-related content;
• send and receive messages;
• join city, package, or community rooms;
• follow or interact with other users and Partners;
• view Partner listings and packages; and
• submit booking enquiries to Partners.

Traveler features may change over time. Some features may require verification, may be limited by region, or may be unavailable on certain devices. Traveler accounts are for personal use unless we expressly approve another use in writing.

5. Partner Accounts and Agency Responsibilities

Travel Partners (“Partners”) are independent travel businesses, agencies, or operators that use Lorvex to present offerings and receive enquiries from travellers.

Partner accounts are created and approved by Lorvex administrators. You may not register as a Partner through the standard traveller sign-up flow unless we expressly allow it.

If you use a Partner account, you confirm that:

• you represent a legitimate travel business or are authorised to act for one;
• information about your agency, packages, prices, inclusions, exclusions, and policies is accurate and kept up to date;
• you hold any licences, permits, insurance, or authorisations required by applicable law for the services you offer;
• you are solely responsible for how you communicate with travellers, how you deliver trips, and how you handle payments, cancellations, refunds, and disputes; and
• you will comply with applicable consumer-protection, tourism, tax, and advertising laws.

Lorvex may review, approve, suspend, or remove Partner accounts, but approval does not mean Lorvex endorses, guarantees, or verifies every Partner, package, price, or claim. Partner accounts may have separate business obligations communicated during onboarding or in a separate partner agreement, if applicable.

6. Marketplace Intermediary Role

Lorvex provides a platform and marketplace intermediary service. That means Lorvex:

• hosts profiles, listings, content, chats, and enquiry tools;
• helps travellers discover and contact Partners; and
• may provide moderation, reporting, and safety tools.

Lorvex does not:

• act as the travel provider for Partner trips or packages;
• guarantee that any trip, package, hotel, venue, or offer will occur as described;
• guarantee Partner performance, safety, legality, or suitability;
• verify every user, Partner, listing, review, message, or piece of content; or
• become a party to the contract between a traveller and a Partner unless we clearly say otherwise in writing for a specific feature.

Any travel arrangement you make with a Partner is between you and that Partner. Lorvex is not responsible for the Partner’s conduct, pricing, availability, or trip delivery.

7. Booking Enquiries

The Services may allow you to submit a booking enquiry to a Partner by providing details such as your name, contact information, traveller count, preferred dates, and notes.

Submitting an enquiry:

• does not create a confirmed booking;
• does not guarantee availability, price, or acceptance; and
• allows the Partner and/or Lorvex systems to use the information you provide to respond to your request.

Partners decide whether to accept, decline, or modify an enquiry. Any confirmation, payment request, itinerary, or contract happens directly with the Partner, unless a future Lorvex feature clearly states otherwise.

You agree to provide accurate enquiry information and to respond honestly when a Partner asks follow-up questions.

8. Prices, Payments, Cancellations, and Refunds

Unless we clearly state otherwise in the app for a specific feature:

• Partners set their own prices, terms, and commercial policies;
• Lorvex does not process travel payments in the current release of the Services;
• payment, deposit, cancellation, rescheduling, refund, chargeback, and dispute handling are handled independently by the Partner or by any third-party method the Partner chooses; and
• Lorvex does not promise refunds, credits, compensation, or booking guarantees on behalf of any Partner.

Before paying a Partner or committing to travel, you should review the Partner’s terms, inclusions, exclusions, cancellation policy, and contact details. Keep your own records of agreements and payments.

If you have a payment or refund dispute, you must resolve it with the Partner. Lorvex may, at its discretion, help with reporting or moderation issues related to the platform, but that does not make Lorvex responsible for the underlying travel transaction.

9. User-Generated Content

The Services may allow users and Partners to post or share user-generated content, including text, photos, videos, stories, comments, reactions, profile details, listings, and messages (“Content”).

You retain ownership of Content you create, subject to the licence in Section 10.

You are responsible for your Content and for ensuring that:

• you have the rights needed to post it;
• it is accurate to the best of your knowledge when presented as factual;
• it complies with these Terms and applicable law; and
• it does not infringe the rights of others.

Content may be visible to other users, Partners, or the public depending on the feature, your settings, and how others share or interact with it. We do not guarantee that Content will remain available, unchanged, or stored permanently.

10. Content Licence Granted to Lorvex

By posting or submitting Content on the Services, you grant Lorvex a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, display, perform, distribute, adapt, and otherwise use that Content only as needed to operate, provide, secure, promote, and improve the Services, including:

• showing Content to users and Partners;
• formatting Content for different devices;
• moderating and enforcing these Terms;
• creating backups and technical copies; and
• complying with law or valid legal requests.

This licence ends when your Content is deleted from our active systems, except where other users lawfully copied or shared it before deletion, we must retain limited copies for legal, security, backup, or dispute-resolution reasons, or the Content was aggregated or de-identified.

If you believe your intellectual property rights were infringed on the Services, contact us at support@lorvexapp.com with enough detail for us to review the claim.

11. Prohibited Conduct

You may not use the Services to:

• break any applicable law or regulation;
• impersonate another person, Partner, or organisation;
• create fraudulent, duplicate, or misleading accounts;
• post illegal, hateful, harassing, threatening, exploitative, or violent Content;
• post sexually explicit content involving minors, or content that exploits or endangers minors;
• infringe copyright, trademark, privacy, or other rights;
• post malware, spam, scams, phishing, or deceptive travel or booking claims;
• manipulate reviews, metrics, rankings, or enquiry systems;
• scrape, crawl, reverse engineer, or attempt unauthorised access to the Services or related systems;
• use automated means to create accounts or send messages without our permission;
• collect or misuse other users’ personal information;
• promote unlawful travel services or dangerous real-world behaviour;
• evade moderation, enforcement, or account restrictions; or
• use the Services in a way that harms Lorvex, users, Partners, or the public.

We may investigate violations and take action under Section 14.

12. Messaging and Community Safety

The Services may include direct messages, group chats, city rooms, package rooms, and other community features. You are responsible for your interactions with other users and Partners. Online connection does not guarantee a person’s identity, intentions, or safety. Use caution when sharing personal information, location, contact details, or travel plans.

You agree not to:

• harass, stalk, threaten, or abuse others;
• send unsolicited commercial messages or spam;
• share private communications publicly without permission, where prohibited by law; or
• use messaging to facilitate fraud, exploitation, or illegal activity.

Lorvex does not read every message and does not guarantee that harmful conduct will be detected immediately. We may use automated and human review tools where permitted by law and our Privacy Policy.

If you feel unsafe, stop contact, use in-app blocking or reporting tools where available, and contact local authorities in an emergency.

13. Reporting, Blocking, and Moderation

We may provide tools to report Content, users, or Partners, and to block other users.

When you submit a report, we may review the reported material and related account activity. We are not obliged to take any specific action, and our review does not make Lorvex a guarantor of platform safety.

We may, at our discretion:

• remove or restrict Content;
• warn users or Partners;
• limit features such as messaging, posting, or enquiries;
• suspend or terminate accounts; or
• cooperate with law enforcement where required by law.

Moderation decisions are made to protect users, Partners, and the platform. They do not create any duty for Lorvex to monitor all activity or to act on every report within a fixed time.

14. Account Suspension and Termination

We may suspend or terminate your access to the Services, with or without notice, if we reasonably believe that:

• you violated these Terms;
• your account creates security, fraud, or legal risk;
• your Content or conduct harms other users or Partners; or
• we must do so to comply with law or protect the Services.

If your account is suspended or terminated:

• you must stop using the Services;
• certain Content or data may become inaccessible; and
• provisions that by nature should survive will continue to apply, including Sections 8, 10, 16, 18, 19, 20, and 22.

If you believe your account was restricted in error, contact support@lorvexapp.com.

15. Account Deletion

Traveler accounts

Travelers may request deletion of their account inside the app through account management settings, subject to any confirmation or re-authentication steps shown in the app.

When deletion is completed:

• your access to the account will end;
• some Content may be removed from active use; and
• limited information may be retained where needed for security, legal compliance, dispute handling, or backup purposes, as described in our Privacy Policy.

Shared chat messages may be redacted rather than fully erased so other members’ conversation history is not destroyed. Booking records may be anonymised rather than fully erased.

Partner accounts

Partner accounts are business accounts created through Lorvex administration. Self-service deletion is not available for Partner accounts. Partners who wish to close an account should contact support@lorvexapp.com.

Closing a Partner account does not automatically cancel existing traveller arrangements made outside Lorvex or remove all legal obligations relating to past business activity.

More help: Delete Account.

16. Intellectual Property

The Services, including the Lorvex name, logos, branding, software, design, and underlying technology, are owned by Lorvex or its licensors and are protected by intellectual-property laws.

Except for the limited rights needed to use the Services under these Terms, no licence is granted to you. You may not copy, modify, distribute, sell, lease, or create derivative works from the Services or Lorvex branding without our prior written permission.

If you believe Content on the Services infringes your rights, contact support@lorvexapp.com.

17. Third-Party Services and Links

The Services may include links to third-party websites, apps, maps, messaging tools, payment methods, or other services operated by Partners or third parties.

Lorvex does not control third-party services and is not responsible for their content, policies, availability, or practices. Your use of third-party services is at your own risk and subject to their terms and privacy policies.

If a Partner asks you to continue communication or payment outside Lorvex, you are responsible for evaluating the risks of doing so.

18. Disclaimers

To the fullest extent permitted by applicable law, the Services are provided “as is” and “as available.”

Lorvex disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Without limiting the above, Lorvex does not warrant that:

• the Services will be uninterrupted, secure, or error-free;
• defects will be corrected immediately;
• Content, listings, or Partner information will be accurate, complete, or current;
• any user, Partner, trip, package, or booking enquiry will meet your expectations; or
• travel outcomes will be safe, successful, or free from loss or injury.

You use the Services and rely on Content and Partner information at your own discretion and risk. Nothing in these Terms excludes or limits warranties or liabilities that cannot be excluded under applicable law.

19. Limitation of Liability

To the fullest extent permitted by applicable law:

• Lorvex and its operators, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages; and
• Lorvex will not be liable for loss of profits, revenue, data, goodwill, or business opportunity, or for personal injury, property damage, travel disruption, missed trips, or disputes arising from interactions with users or Partners, except where such exclusion is not permitted by law.

To the fullest extent permitted by applicable law, Lorvex’s total liability for claims arising out of or relating to the Services or these Terms is limited to the maximum extent permitted by applicable law.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

20. Indemnity

You agree to defend, indemnify, and hold harmless Lorvex and its operators, directors, employees, and agents from and against claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

• your use of the Services;
• your Content;
• your interactions with users or Partners;
• your travel arrangements with a Partner;
• your violation of these Terms; or
• your violation of any law or third-party rights.

Lorvex may assume control of the defence of any matter subject to indemnity, and you agree to cooperate with that defence.

21. Changes to the Services and Terms

We may modify, suspend, or discontinue any part of the Services at any time, including features, listings, rooms, or enquiry flows.

We may update these Terms from time to time. If we make material changes, we will provide notice through the app, website, email, or another reasonable method.

The updated Terms become effective on the date stated in the notice unless otherwise required by law. Your continued use of the Services after the effective date means you accept the updated Terms. If you do not agree, you must stop using the Services and may delete your account where available.

22. Governing Law and Disputes

These Terms are governed by the laws of Lebanon, without regard to conflict-of-law rules.

Any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the competent courts of Lebanon, unless mandatory consumer-protection law in your country requires otherwise.

Before starting formal proceedings, the parties agree to try to resolve disputes informally by contacting support@lorvexapp.com.

23. Contact Details

Lorvex
Website: https://lorvexapp.com
Support email: support@lorvexapp.com
Country: Lebanon

Questions about these Terms or the Services: support@lorvexapp.com. For privacy-related requests, see our Privacy Policy.