Partner Terms

Effective date: 17 July 2026

Last updated: 17 July 2026

Support email: support@lorvexapp.com

These Partner Terms govern access to and use of Lorvex partner features by Travel Partners (“Partner,” “you,” or “your”).

Lorvex (“Lorvex,” “we,” “us,” or “our”) is a travel social platform and marketplace intermediary associated with Lebanon. Lorvex provides tools for independent travel businesses to present agency profiles, publish packages, receive booking enquiries, and communicate with travellers. Lorvex is not a travel agency, tour operator, or merchant of record for travel services.

These Partner Terms apply in addition to our Terms of Service, Privacy Policy, and Community Guidelines. If there is a conflict between these Partner Terms and the general Terms for partner-specific features, these Partner Terms control for those features.

By using a Partner account or partner features, you agree to these Partner Terms.

1. Acceptance of Partner Terms

You accept these Partner Terms when you:

• are granted or use a Partner account;
• publish or manage an agency profile, package, listing, or partner content;
• receive or respond to a booking enquiry through Lorvex; or
• continue using partner features after we update these Partner Terms.

If you accept on behalf of a travel agency or business, you confirm that you have authority to bind that business. “You” includes the business you represent.

If you do not agree, do not use partner features and contact support@lorvexapp.com regarding account closure.

2. Eligibility and Authority to Represent an Agency

To use Lorvex as a Partner, you must:

• be a legitimate travel business, agency, operator, or an authorised representative of one;
• be an authorised adult aged 18 or older with authority to operate the Partner account on behalf of that business;
• have authority to enter into these Partner Terms on behalf of that business;
• provide accurate business and contact information; and
• comply with applicable tourism, consumer-protection, advertising, tax, and data-protection laws.

You are responsible for ensuring that everyone who uses your Partner account on your behalf is an authorised adult aged 18 or older and follows these Partner Terms.

Lorvex may request information to review eligibility, but approval does not mean Lorvex verifies every licence, insurance policy, business registration, package, price, or claim. Lorvex does not guarantee Partner legitimacy, package quality, bookings, enquiries, revenue, refunds, or trip outcomes.

3. Admin-Created Partner Accounts

Partner accounts are created and approved by Lorvex administrators only. You may not register as a Partner through the standard traveller sign-up flow unless Lorvex expressly allows it.

Lorvex may:

• approve, reject, suspend, or remove Partner accounts;
• limit the number of users linked to a Partner account;
• require updated business information; and
• restrict partner features by region, category, or account status.

You must keep your login credentials secure and notify support@lorvexapp.com if you suspect unauthorised access.

4. Agency Profile Accuracy

Your agency profile must be truthful, current, and professional.

You must:

• use the correct legal or trading name of your business;
• provide accurate contact details and business description;
• use logos, branding, and photos you are authorised to use; and
• update your profile when material information changes.

You must not:

• impersonate another agency, airline, hotel, government body, or Lorvex;
• use misleading credentials, awards, or affiliations; or
• present your business as verified, endorsed, or guaranteed by Lorvex unless Lorvex expressly states that in writing for a specific programme.

5. Licences, Permits, Insurance and Legal Compliance

You are solely responsible for providing lawful travel services and for holding any licences, permits, registrations, insurance, or authorisations required by applicable law for the services you offer.

This may include, where applicable:

• tourism or travel-agency licensing;
• transport, guide, or operator permits;
• professional liability or travel insurance; and
• cross-border or destination-specific legal requirements.

Lorvex does not provide legal, regulatory, or insurance advice and does not verify every licence, permit, or insurance document you may hold or claim. You agree to comply with all laws that apply to your listings, marketing, sales practices, and trip delivery.

6. Package and Listing Standards

Packages and listings on Lorvex must be accurate, complete, and suitable for publication on a public marketplace.

Each package or listing should clearly describe, where relevant:

• destination and itinerary summary;
• duration and departure information;
• inclusions and exclusions;
• important conditions, restrictions, or requirements;
• visa, passport, health, or safety information that is material to the offer; and
• any material limitations on availability or group size.

You must not publish:

• fake packages or trips that do not exist;
• bait pricing or hidden mandatory charges;
• false availability or countdown urgency;
• misleading visa, entry, or safety claims;
• copied listings from another agency without rights; or
• content that violates our Community Guidelines, Terms, or applicable law.

Lorvex may remove, restrict, or reject listings that appear deceptive, incomplete, harmful, or inconsistent with platform standards.

7. Prices, Availability, Inclusions and Exclusions

You set your own prices and commercial terms.

You must:

• display prices honestly and in the currency or format you intend to charge;
• clearly state what is included and excluded;
• keep availability reasonably current; and
• honour the material terms you present unless a change is agreed with the traveller before payment or confirmation.

Lorvex does not guarantee that any listing will receive views, enquiries, bookings, or revenue. Listing visibility and ranking may change over time based on product design, moderation, region, or platform operations.

8. Booking Enquiries and Confirmations

Lorvex may allow travellers to submit booking enquiries through the platform.

You understand that:

• an enquiry is not a confirmed booking until you accept it under your own process;
• Lorvex does not guarantee enquiry quality, traveller intent, or conversion; and
• you are responsible for reviewing enquiry details and deciding whether to accept, decline, or propose changes.

If you confirm a booking, you must communicate clearly about:

• final price and payment method;
• deposit requirements, if any;
• cancellation and refund terms;
• required traveller information; and
• next steps for trip delivery.

You are responsible for managing confirmations, rejections, package-related rooms, and traveller communication related to your listings.

9. Payments, Deposits, Cancellations and Refunds

In the current release, Lorvex does not process travel payments for Partner bookings.

You are solely responsible for:

• collecting payments and deposits through your chosen lawful methods;
• providing receipts or invoices where required;
• applying your cancellation, rescheduling, and refund policies;
• handling chargebacks or payment disputes with travellers; and
• communicating payment instructions clearly and honestly.

Lorvex does not promise refunds, credits, compensation, or payment recovery on behalf of Partners or travellers.

If Lorvex introduces payment-related features in the future, additional terms will apply before those features are used.

10. Partner Responsibility for Trip Delivery

You are solely responsible for delivering the travel services described in your listings and confirmations.

This includes:

• arranging accommodations, transport, guides, activities, or other services included in the offer;
• meeting agreed schedules and service standards;
• handling changes, delays, or cancellations on your side;
• providing lawful and safe services; and
• resolving service issues directly with travellers.

Lorvex is not the travel provider and is not responsible for trip performance, quality, safety, or outcome unless we clearly state otherwise in writing for a specific feature.

11. Traveler Communication and Customer Service

You must communicate with travellers professionally, honestly, and in a timely manner that is reasonable for your business.

You must:

• respond to enquiries and booking-related messages in good faith;
• provide clear information before travellers commit or pay;
• avoid harassment, pressure tactics, or off-platform scams; and
• maintain records of important booking communications where appropriate for your business.

Lorvex may provide messaging, package rooms, or enquiry tools, but does not monitor every conversation and is not responsible for your customer-service performance.

12. Use of Traveler Personal Data

When a traveller submits an enquiry or booking-related information through Lorvex, you may receive personal data such as name, phone number, email, WhatsApp contact, traveller count, notes, or other details needed to respond.

You must:

• protect traveller contact and booking information;
• use traveller data only to answer and fulfil the relevant enquiry or booking;
• not use traveller data for unrelated marketing, resale, or spam without a valid legal basis and, where required, the traveller’s consent;
• limit internal access to authorised staff or contractors who need the data for that purpose;
• keep data only as long as needed for the enquiry/booking and your legal obligations; and
• comply with applicable privacy and data-protection laws.

If you cannot fulfil an enquiry, do not retain or misuse the traveller’s data for unrelated purposes.

Our Privacy Policy explains how Lorvex processes platform data. You remain responsible for your own use of traveller information once Lorvex shares it with you for a legitimate enquiry or booking purpose.

13. Marketing, Logos, Photos and Intellectual Property

You may publish agency branding, package photos, videos, and promotional content on Lorvex only if you have the rights to use them.

You must not upload:

• copyrighted photos, videos, or logos without permission;
• another agency’s branding or package media;
• misleading edited images that misrepresent the trip; or
• Lorvex trademarks or branding in a way that suggests official endorsement beyond your permitted use of the platform.

By publishing partner content on Lorvex, you grant Lorvex a non-exclusive, worldwide, royalty-free licence to host, display, distribute, and otherwise use that content only as needed to operate, promote, and improve the Services, including moderation and enforcement.

You retain ownership of your content, subject to this licence and our general Terms.

14. Prohibited Partner Conduct

You must not:

• violate applicable law or traveller rights;
• harass, threaten, or discriminate against travellers or other users;
• use Lorvex primarily for unrelated advertising or lead generation;
• manipulate enquiries, reviews, or platform metrics;
• attempt to bypass moderation or create duplicate accounts to evade enforcement;
• request unsafe off-platform payments or share fraudulent payment details;
• misuse traveller data;
• publish prohibited content described in our Community Guidelines; or
• misrepresent your relationship with Lorvex.

Partners must follow the same core safety and honesty standards expected of all Lorvex users, with additional responsibility because you offer commercial travel services.

15. Fraud, Fake Packages and Misleading Claims

The following are strictly prohibited:

• fake packages or trips that do not exist;
• bait pricing or hidden mandatory fees;
• false availability or fake urgency;
• misleading visa, entry, or document claims;
• agency impersonation or unauthorised use of another business’s identity;
• fraudulent payment instructions;
• fake discounts, fake reviews, or false partnership claims; and
• using Lorvex to recruit victims into off-platform fraud schemes.

Lorvex may immediately suspend listings or Partner access where fraud or serious misleading conduct is suspected.

Lorvex does not guarantee detection of every fraudulent listing or message.

16. Reviews, Complaints and Disputes

Travellers may submit complaints, reports, or disputes about your listings, communications, or services.

You are responsible for handling commercial disputes with travellers, including service quality, payment, cancellation, and refund issues.

Lorvex may:

• receive reports or complaints about your account or listings;
• request information from you;
• restrict features or remove content while reviewing an issue; and
• take moderation action under these Partner Terms and our Community Guidelines.

Lorvex is not the primary resolver of booking or payment disputes between you and travellers, and does not promise compensation or refunds to either party.

17. Platform Moderation and Package Removal

To protect travellers and the marketplace, Lorvex may review Partner profiles, listings, messages, or reports and may:

• reject or remove packages or media;
• require edits before publication;
• hide or limit listing visibility;
• disable enquiry or room features; or
• suspend some or all partner features.

Moderation decisions are made to protect users and the platform. They do not mean Lorvex has audited your business or verified every factual claim in a listing.

You may contact support@lorvexapp.com if you believe action was taken in error.

18. Account Suspension and Termination

Lorvex may suspend or terminate Partner access, with or without notice, if we reasonably believe:

• you violated these Partner Terms, our Terms, or Community Guidelines;
• your listings or conduct create legal, fraud, or safety risk;
• your account is inactive, misleading, or harmful to travellers; or
• we must do so to comply with law or protect the Services.

Suspension or termination may affect your ability to publish listings, receive enquiries, access rooms, or use partner tools.

Serious violations — including fraud, impersonation, child safety issues, or unlawful services — may result in immediate removal.

19. Existing Bookings After Suspension or Closure

If your Partner account is suspended or closed:

• you remain responsible for bookings and travel services already confirmed with travellers, unless otherwise agreed directly with the traveller;
• you must continue to handle customer communication, payments, cancellations, refunds, and trip delivery under your own policies and applicable law; and
• Lorvex is not responsible for completing, rebooking, or refunding trips on your behalf.

Lorvex may retain limited enquiry or booking records in anonymised or operational form as described in our Privacy Policy.

20. Partner Account Closure

Partner accounts are business accounts and cannot be self-deleted through the standard traveller account deletion flow.

To request closure of a Partner account, contact support@lorvexapp.com from the authorised business contact on file.

Account closure does not automatically:

• cancel existing traveller arrangements made outside Lorvex;
• remove all legal or tax obligations relating to past business activity; or
• delete every historical record where retention is required for legal, security, or dispute reasons.

You should remove or pause listings and notify affected travellers where appropriate before closure.

21. Fees or Commissions

Lorvex does not state a fixed Partner commission, subscription, or listing fee in these Partner Terms.

If Lorvex introduces fees, commissions, subscriptions, or other commercial charges in the future, they will be communicated and agreed separately before they apply to your account or listings.

Unless expressly agreed in writing, you are not required to pay Lorvex a commission for enquiries or bookings under these Partner Terms. Lorvex does not promise enquiries, bookings, or revenue as part of platform access.

22. Taxes

You are solely responsible for determining, collecting, reporting, and remitting any taxes, duties, levies, or similar charges that apply to your business, prices, and travel services.

Lorvex does not provide tax advice and is not responsible for your tax compliance.

23. Liability and Indemnity

To the fullest extent permitted by applicable law:

• Lorvex provides partner features “as is” and “as available”;
• Lorvex is not liable for your business performance, traveller disputes, payment losses, trip cancellations, or regulatory penalties arising from your services; and
• Lorvex’s total liability arising out of or relating to these Partner Terms or partner features is limited to the maximum extent permitted by applicable law.

You agree to defend, indemnify, and hold harmless Lorvex and its operators, directors, employees, and agents from claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

• your listings, packages, and agency profile;
• your communications with travellers;
• your collection of payments or delivery of trips;
• your use of traveller personal data;
• your violation of these Partner Terms or applicable law; or
• your infringement of third-party rights.

Nothing in these Partner Terms excludes liability that cannot be excluded under applicable law.

24. Changes to Partner Terms

We may update these Partner Terms from time to time.

When we do, we will revise the Effective date / Last updated date and post the updated version at https://lorvexapp.com/partner-terms. Material changes may also be communicated through the partner app, admin onboarding, or email where appropriate.

Continued use of partner features after the effective date means you accept the updated Partner Terms. If you do not agree, you must stop using partner features and contact support@lorvexapp.com regarding account closure.

25. Governing Law

These Partner Terms are governed by the laws of Lebanon, without regard to conflict-of-law rules.

Any dispute arising out of or relating to these Partner Terms or partner features will be subject to the exclusive jurisdiction of the competent courts of Lebanon, unless mandatory law requires otherwise.

Before starting formal proceedings, the parties agree to try to resolve disputes informally by contacting support@lorvexapp.com.

26. Contact Details

Lorvex
Website: https://lorvexapp.com
Partner support: support@lorvexapp.com
Country: Lebanon

Related policies:

• Terms of Service
• Privacy Policy
• Community Guidelines