Delete Your Lorvex Account

Effective date: 17 July 2026

Last updated: 17 July 2026

Support email: support@lorvexapp.com

This page explains how Lorvex travelers can delete their account and what happens to personal data afterward.

Lorvex is a travel social platform and marketplace intermediary associated with Lebanon. These instructions apply to traveler accounts. Partner accounts (travel agencies) follow different rules and are described below.

Account deletion is permanent. Once completed, you cannot restore your account or recover deleted personal profile data through the app.

Delete your account in the app (travelers)

If you can sign in to Lorvex, the recommended way to delete your account is inside the app:

1. Open the Lorvex app and sign in.
2. Go to Profile.
3. Open Settings.
4. Open Account Management.
5. Tap Delete Account.
6. Type DELETE to confirm.
7. Complete re-authentication when prompted (for example your password if your account uses email/password sign-in).
8. Tap Delete Account again to submit the request.

Profile → Settings → Account Management → Delete Account

Deletion is processed on Lorvex’s servers. You do not need to contact support for standard in-app traveler deletion.

What happens after you delete your account

When traveler deletion completes successfully:

• your Firebase Authentication account is deleted;
• your profile and user-owned personal data are deleted, including content and media tied to your account where applicable;
• you are signed out and cannot sign in again with the deleted credentials;
• shared chat messages you sent may be redacted rather than fully erased, so other chat members’ conversation history is not destroyed;
• booking enquiry records may be anonymized rather than fully erased, so Partners and Lorvex can keep limited operational history without your profile identity; and
• related cleanup may include sessions, push tokens, social links, indexes, and other personal records connected to your account.

Deletion is intended to be permanent for your Lorvex traveler account and identifiable profile data.

What is deleted

Depending on how you used Lorvex, deletion may remove:

• account credentials and authentication record;
• username, display name, bio, profile photo, and profile settings;
• posts, reels, stories, comments, reactions, and saved items you control;
• direct messages and chat participation tied to your account, subject to redaction rules in shared rooms;
• follow relationships, blocks, buddy requests, and related social graph entries;
• travel preferences, passport or stamp progress, notification settings, and app preferences;
• media you uploaded that is stored for your account (for example profile photos and post media), subject to technical retention limits described below; and
• push notification tokens and active sessions.

What may be anonymized, redacted, or retained

Some data may not disappear instantly from every system, and some records may be kept in limited form where needed to operate the platform safely and lawfully.

Shared chat message redaction

In shared chats (for example city or package rooms), messages you sent may be redacted instead of fully deleted. Other members may still see that a message existed, but your identity and message content may be removed or replaced so the thread remains usable for others.

Booking anonymization

If you submitted booking enquiries to Travel Partners, related records may be anonymized rather than fully erased. This helps Partners and Lorvex keep operational history without linking the record to your deleted profile.

Limited retention

Lorvex may retain limited information where reasonably necessary for:

• security, fraud prevention, and abuse investigation;
• legal compliance and lawful requests;
• dispute handling or integrity of platform records;
• support correspondence about your deletion request; and
• short-term backup or technical copies before those copies are purged according to internal retention practices.

Lorvex does not claim that every copy of data disappears instantly from all backups or logs. We aim not to keep identifiable account data longer than necessary after deletion completes.

If you cannot access the app

If you cannot sign in or use the in-app deletion flow, email support@lorvexapp.com from the email address linked to your Lorvex account.

Subject line: Account Deletion Request

Include:

• your Lorvex username;
• a clear statement that you want your Lorvex account and associated personal data deleted; and
• any relevant account identifier if you signed up with phone instead of email (for example the phone number on the account).

Lorvex may require identity verification before processing a manual deletion request. We may ask follow-up questions or request additional confirmation to protect your account from unauthorized deletion.

Lorvex does not promise a fixed completion time for email requests. We process verified requests as soon as reasonably practicable.

There is no web deletion form on this page. Deletion requests are handled through the in-app flow or by email to support.

Partner account closure

Travel Partners are independent businesses with admin-created Partner accounts.

Partner accounts cannot be self-deleted through the traveler in-app deletion flow.

To request closure of a Partner account, contact support@lorvexapp.com from the authorised business contact on file.

Closing a Partner account does not automatically cancel existing traveller arrangements made outside Lorvex or remove all legal or business obligations relating to past activity.

For Partner responsibilities, see our Partner Terms.

Expected result after deletion

After successful traveler deletion:

• you will be signed out of Lorvex;
• you will not be able to sign in with the deleted account credentials;
• your public profile and personal content should no longer be accessible under your account; and
• some redacted chat references or anonymized booking records may remain as described above.

If deletion fails in the app, follow the on-screen message and try again, or contact support@lorvexapp.com.

Need help?

Email support@lorvexapp.com for:

• help using in-app deletion;
• manual deletion if you cannot access the app;
• Partner account closure requests; or
• questions about privacy and data handling.

Visit our Contact page for general support.

Related policies

• Privacy Policy
• Terms of Service
• Community Guidelines
• Partner Terms

Lorvex
Website: https://lorvexapp.com
Support: support@lorvexapp.com
Country: Lebanon